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Terms of Use

Payment Methods

Vondi accepts the following payment methods:

  • Payment card (Visa, Mastercard, Maestro, DinaCard) – via the AllSecure Exchange platform
  • Cash on delivery (COD) – payment in cash upon delivery
  • IPS QR – instant payment via mobile banking. IPS QR payment is available to all users — individuals and legal entities — in accordance with the laws of the Republic of Serbia.

Card Payment Data Protection

Card payments are processed through the AllSecure Exchange platform, which is certified to PCI DSS Level 1 standard.

  • Your card data is entered directly on the Payment.JS form protected by SSL encryption (256-bit)
  • Vondi does not store your payment card data on its own servers
  • All card transactions are protected by the 3D Secure protocol (Verified by Visa / Mastercard ID Check)

Refunds

In the event of a refund, the amount is returned exclusively to the payment card used for the original transaction.

  • Refund period: up to 14 business days from the date the refund is approved
  • You can submit a refund request by email: support@mail.vondi.rs

Currency Conversion

All prices on the Vondi platform are displayed in Serbian Dinars (RSD).

When paying with a foreign payment card, currency conversion is performed at the exchange rate of your card-issuing bank on the transaction date. Please note that Vondi is not responsible for any exchange rate differences during conversion.

Card Tokenization (Payment.JS)

When paying by card, Vondi uses Payment.JS tokenization. Your card data is neither transmitted nor stored on Vondi servers.

  • The token is generated by the AllSecure platform and is valid only for the current session (15 minutes)
  • After the session expires, the token is automatically invalidated

National Bank of Serbia Instant Payment – IPS Scan

You can pay for your online order using instant payment via the IPS Scan method. When you select IPS Scan, you will be redirected to a page showing a one-time IPS QR code provided by Banca Intesa a.d. Beograd (PaySpot). Using the mobile banking app installed on your device, you will scan or retrieve the data from the generated IPS QR code and complete the payment securely within your bank's environment. You will be notified of the payment outcome immediately after processing on our website and also by email.