Question 1

How can I contact Vondi support?

Accepted Answer

Contact us by email at support@mail.vondi.rs for questions about orders, payments and delivery. For complaints and returns: podrska@mail.vondi.rs. By phone: +381 60 448 5063, weekdays 10:00–18:00. We reply within 24 hours.

Question 2

Where do I send a complaint or return request?

Accepted Answer

For complaints and returns use email podrska@mail.vondi.rs or open a request in "My Orders" in your user panel. We respond within 8 business days.

Question 3

How can sellers contact the Vondi team?

Accepted Answer

Sellers contact the Vondi team at info@mail.vondi.rs for business cooperation, fees and technical integrations. For partnership enquiries: partner@mail.vondi.rs.

Question 4

Who should I contact for data protection questions?

Accepted Answer

For personal data protection questions — access, correction or deletion of your data — write to privacy@mail.vondi.rs. Vondi processes data in compliance with ZZPL (Personal Data Protection Act).

Question 5

How quickly does Vondi respond to enquiries?

Accepted Answer

We respond to email enquiries within 24 hours on business days. Phone is available Monday to Friday 10:00–18:00. For urgent issues we recommend combining email and phone.

Support

Contact information

General customer support

Complaints and returns

For sellers

Data protection

Phone

Frequently asked questions

Company address